Reading Time: 2 minutes When a Twitter staff person posted to an internal forum questioning whether the company was doing enough to prevent harassment in tweets, CEO Dick Costolo responded bluntly with a since-leaked forum post admitting that Twitter’s doing a bad job at it, that he takes full
Reading Time: 3 minutes I sat next to a high energy, charismatic leader at lunch at the Conscious Capitalism conference. When she told me she was speaking in a breakout session, I immediately switched the session I was attending to hers. Her name is Jean Pitzo, CEO at ACE
Reading Time: 2 minutes One of my takeaways from Conscious Capitalism 2015 was something that Simon Sinek said during his keynote. I’m paraphrasing, but he said something like, “To become a great leader, keep in mind that consistency is way more important than intensity.” In other words, making small
Reading Time: 4 minutes “You should sit in meditation for 20 minutes every day — unless you’re too busy; then you should sit for an hour.” -Old Zen adage As we’ve mentioned, our teammate Pam is taking a class called Meditation and Leadership through the McDonough Business School at
Reading Time: 3 minutes We fly Southwest because of how they treat their employees. This picture is from the Southwest Airlines twitter feed: “Welcoming a new class of Interns to our Family with a #SWAselfie! #LUV.” For an extended version of what we mean, take a look at this
Reading Time: 3 minutes We love articles here at Stories Incorporated. We read, retweet, and comment on them on Twitter; we send them to each other; we fall down rabbit holes of links and sidebars; sometimes we even write them ourselves. We see so many that jive with what
Reading Time: 3 minutes Have you heard of the Net Promoter Score (NPS)? It’s a metric based on a single direct question to measure customer loyalty: “How likely is it that you would recommend our product/service to a friend or colleague, on a scale of 0 to 10?” Data
Reading Time: 3 minutes Here’s President Barack Obama, surprising our office with a visit on 7/3/14. You know what’s interesting about revolutions? They can be enormous, disruptive events that make waves and change the world — even if it’s just your world. They can be on the edge of
Reading Time: 3 minutes When a company has an empowerment culture, it can turn great employees into heroes. Certain brands in the Kimpton family of hotels offer guests the option to request a live goldfish to stay overnight in their guest room. The children in one family of loyal