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Reading Time: 3 minutesWhen a company has an empowerment culture, it can turn great employees into heroes. Certain brands in the Kimpton family of hotels offer guests the option to request a live goldfish to stay overnight in their guest room. The children in one family of loyal

Reading Time: 3 minutesWe fly Southwest because of how they treat their employees. This picture is from the Southwest Airlines twitter feed: “Welcoming a new class of Interns to our Family with a #SWAselfie! #LUV.” For an extended version of what we mean, take a look at this

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Reading Time: 2 minutesOne of my takeaways from Conscious Capitalism 2015 was something that Simon Sinek said during his keynote. I’m paraphrasing, but he said something like, “To become a great leader, keep in mind that consistency is way more important than intensity.” In other words, making small

Reading Time: 3 minutesI sat next to a high energy, charismatic leader at lunch at the Conscious Capitalism conference. When she told me she was speaking in a breakout session, I immediately switched the session I was attending to hers. Her name is Jean Pitzo, CEO at ACE

Reading Time: 2 minutesWhen a Twitter staff person posted to an internal forum questioning whether the company was doing enough to prevent harassment in tweets, CEO Dick Costolo responded bluntly with a since-leaked forum post admitting that Twitter’s doing a bad job at it, that he takes full

Reading Time: 4 minutesI remember so clearly as a child sitting at the kitchen table while my grandmother talked to my mother, and as she talked she kept folding and refolding a paper napkin over and over again. Afterwards, I would try to fold it as evenly and

Reading Time: 3 minutesIt’s been years since I conducted an exit interview. Pam and Ben’s internships ended a few weeks ago, and we wanted formal feedback about their experience working at Stories. I heard from one HR exec that exit interviews are the worst time to get real

Reading Time: 3 minutesOne day, a loan officer at a bank that serves current and former members of the military received a call from a member in the Navy who was about to be deployed overseas the next morning. He was in desperate need of a loan before he

Reading Time: 4 minutesThe business world’s reputation is still reeling from the excessive greed that drove the economy into the Great Recession of 2008. Fortunately, though, there’s some hope, and it comes in the form of companies that place their mission above profit. For these companies, it just